How to get from the International Airport Juan Santamaría to Hotel and Apartamentos Aranjuez?

By taxi

Please take always a taxi from the company Taxis Unidos in your way from the International Airport Juan Santamaría to Hotel or Apartamentos Aranjuez. You will find the Taxis Unidos Office at the Immigration’s exit. Those taxis are orange color. For a maximum of 4 people with small luggage you will pay US$19 and for up to 6 people US$26.

Please do not pay attention to taxi drivers who are trying to get you into another Hotel. If you have this kind of problems with a taxi driver of the Company Taxis Unidos, please inform this to the Receptionist once you get to Hotel Aranjuez.

Be aware of taking formal taxis –red color with a company name written down and a number- during your traveling around the country. If is possible, write the company reference and the taxi number. This information will be very useful in case you leave something in the taxi.

Shutle from the Airport

If you need a private shuttle from the International Airport Juan Santamaría, please write to the following internet address: reservations@interbusonline.com.

The shuttle service is provided by Interbus, a much known company witch provides services door to door all around Costa Rica. The transfer’s fair from the Airport Juan Santamaría to Hotel Aranjuez is US$6 per person.

The International Airport Juan Santamaría it’s located in the province of Alajuela, 22 kms away from San José, the capital of Costa Rica. From the Airport to Hotel Aranjuez, the driving takes around 30 minutes with slow traffic and even 50 minutes if traffic is very high.

How far is the Hotel and Apartamentos Aranjuez from downtown?

Hotel Aranjuez is located in Street 19, between Avenue 12 & 13.

Apartamentos Aranjuez is located between Street 19 and Avenue 13.

Hotel Aranjuez and Apartamentos Aranjuez are located in Barrio Aranjuez, downtown San José (only 12 minutes walking distance).

Just a few blocks ahead you will find the following sites of interest:

• Museum Calderón Guardia (4 blocks ahead). Avenue 9, between St. 25 & 29.
• National Library (5 blocks). Avenue 3, between St. 15 & 19.
• National Park (5 blocks). Avenues 1 & 3, between St.15 & 19.
• Formas y Sonidos Museum (6 blocks). Between Streets 17 & 23, Avenue 3.
• National Congress (6 blocks). Streets 15 & 17, Avenues 1 & Central.
• Elections Tribunal (6 blocks). Street 15, Avenues 1 & 3.
• National Museum (7 blocks). Between St. 15 & 17, Av. Central & Segunda
• Democracy Plaza (8 blocks). A crafts market is located here. Av. Central y Segunda.
• Minister of Foreign Affairs (8 blocks). Streets 11 & 13, Avenue 7.
• España Park (7 blocks). Streets 19 & 13, Avenue 7.
• Jade Museum (7 blocks). Streets 9 & 11, Avenue 7.
• Contemporary Art Museum (8 blocks). Street 13, between Avenues 3 & 7.
• Metallic School Buenaventura Corrales (8 blocks). Street 9, Avenues 7 & 9.
• National Theater (12 blocks). Between Avenues Central y Segunda
• Gold Museum (12 blocks). Street 5, between Avenues Central y Segunda.
• Plaza de La Cultura (12 blocks). Between Avenues Central y Segunda.

A few blocks from the Hotel and Apartamentos Aranjuez you will find a ATM machine and a A.M.-P.M. Store (4 blocks). The Bank is only 5 blocks ahead. Just one block away you will find many “Sodas” and Restaurants, Internet Café’s. The Restaurant Café Mundo is only 5 blocks ahead.

By taxi, due to traffic, the driving is 6 minutes to-or from downtown (Plaza de la Cultura, National Theater and Gold Museum).

Please check in the map included in our website www.hotelaranjuez.com the exactly location of Hotel Aranjuez and Apartamentos Aranjuez.

Is the Hotel Aranjuez open 24 hours a day?

The Hotel Aranjuez is open 24 hours a day. During the night we keep the door close. Please wait a little if at your late arrival, the Receptionist is not at the desk.

At Apartamentos Aranjuez is a guard from 6 p.m. to 6 a.m. every day. In any case, you must arrive at Hotel Aranjuez in order to check in.

In which guided books can I find reference about Hotel Aranjuez?

You can find a reference about Hotel Aranjuez in the following guided books:

Lonely Planet, Ulysses, Fodor’s and Footprint Costa Rica.

You can check reference at www.tripadvisor.com

Which rates and services offer the Hotel Aranjuez?

You can check all our rates in our website www.hotelaranjuez.com under the Item “Rates and services”. If you need additional information, please write to www.hotelaranjuez.com.

How can I confirm a reservation at Hotel Aranjuez?

In order to give you a better service, all the reservation must be done by e-mail. The procedure you must follow is written down in our website under the item “Reservations”. In this section you will find the Credit Card Authorization Form (CCF) that you have to fill out and send by fax or e-mail like an attachment in order to guarantee your reservation.

In you have any problem or need more information, please contact us by phone or e-mail to info@hotelaranjuez.com. If you do not receive any answer from our Reservation Department in the next 24 hours, please resend your message or contact us by phone.

Why should I write only the amount of the first night if my reservation is for a longer time?

We ask you to write only the amount of the first night lodging at Hotel Aranjuez for your own security. In case you do not show up the reserved day for any reason, we will charge you the amount written down by you in the CCF and we will cancel the rest of your reservation.

You must know that Hotel Aranjuez make a money reserve the day of your arrival. If for any reason your guarantee is not accepted by the Bank, we will cancel automatically your reservation. For this reason, we ask you to make sure that the guarantee you are sending to Hotel Aranjuez for holding your reservation is a valid one.

Why do I have to send a copy of my credit card for both sides?

According to a contract between Hotel Aranjuez and the Banco Nacional de Costa Rica, in order to guarantee a reservation, the customer must send a signed Credit Card Authorization Form (CCF) and attached, a copy both sides of the credit card. The Bank would not accept as valid a printed signature.

For your security, you have to write in the Credit Card the day, kind of room and the rate. Hotel Aranjuez will never charge you more than the amount written down in this document and specifically for the date you are consigning in the CCF.

You have to be sure that it is no possibility that Hotel Aranjuez use your information for make any charge to your credit card not authorized by you. In any case the Bank would not accept to do so. Hotel Aranjuez always has the obligation of showing the Banco Nacional a specific document from the customer accepting the use of his credit card’s information, for example, for change the reservation or for upgrading the room’s request, etc..

Why we do not recommend making a money transfer?

We do not recommend a money transfer due to the cost of this kind of services. Usually you pay more for this service than for the room.

How can I make a cancellation of a confirmed reservation?

If you need to cancel a reservation, please write to info@hotelaranjuez.com. According to our Cancellations Policies (please check those in our website www.hotelaranjuez.com under the item Cancellations Policies) you have to send your cancellation request 72 hours before your arrival day. The Reservation Department will send you back a CANCELLATION NUMBER that you must keep. If you do not receive any answer from Hotel Aranjuez after 12 hours, please resend your cancellation request and get in touch with us by phone (SKYPE telephone number 502 410 2129).

Remember that in case of any claim, you must make reference to the Cancellation number. No cancellation will be valid without a CANCELLATION NUMBER provided by the Reservations Department of Hotel Aranjuez

The cancellation must be done by the person who is signing the CCF.

Can I pay with traveler’s checks at the Hotel Aranjuez?

We do not receive traveler’s checks at Hotel Aranjuez neither at Apartamentos Aranjuez. You can always change those at Banco de Costa Rica, located 4 blocks ahead. You always will be receiving a lower exchange rate for the traveler’s. Besides, you will be charged with a commission.

If you are taking traveler’s checks, please make sure that those are from a USA Bank. You will find many problems looking for a Bank that changes traveler’s checks from other countries.

We do not recommend to take another kind of money besides US$ or Euros.

Which ones are the check in and check out hours?

The check in is at 2 p.m. and check out at midday. In any case, we will do our best to give you a room if you check in before that time. Also, I you need a little time extra in your room, please ask at the Reception Desk.

Are visitors allowed at Hotel Aranjuez?

Hotel Aranjuez is a familiar hotel. Many families with their children stay with us every day. For that reason, not registered visitors are allowed in the rooms at anytime. You can always receive your visitors in the common areas.

Please remember to speak in loud voice after 9 p.m. in the social areas and to loud down the volume of your television after that time.

Can I smoke in the rooms of Hotel Aranjuez?

Hotel Aranjuez it’s located in old wooden houses. For you own security, all the rooms of Hotel Aranjuez are not smoking. An alarm will be turning on in case smoking is detected in the rooms.

You can always smoke around the social areas and the garndens. At the Restaurant, you can smoke in the tables located around the gardens but not in any of the cover areas.

Where can I change money?

We recommend you to change your money only at the Banks. A few blocks from the Hotel and Apartamentos Aranjuez you will find:

Banco de Costa Rica (4 blocks). Av.11 & St.25. Open from 9 am to 4 p.m.

Banco Nacional (6 blocks). Located inside of Centro Comercial de Guadalupe. Open from 11 a.m. to 6 p.m.

ATM Machine (3 cuadras). Located inside the Shell Station. Av. 11 & St. 23. Open 24 hours at day.

What kind of electricity is used in Costa Rica?

You won’t have any problem using electricity articles of 110 or 115 volts.

Which recommendations do I have to follow in order to enjoy a secure vacation in Costa Rica?

As in any country in the world, some disappointing things can happen. It is easy to relax on your vacation, so please be aware and follow the next recommendations.

-Make a photocopy of your passport and leave the original in your room in safe box. You do not need to carry your passport unless you are changing traveler’s checks. Near the Hotel, you can make a photocopy of your documents.

-If possible, take just one credit card with you and leave the other in the safe. Also, do not carry all your money and jewelry with you.

-Never leave your luggage or your belongings unattended in any place. At bus station and in the public buses, take special care of this.

-When traveling, never stop to help people on the side of the road or apparent “tripping” victims.

-If you are driving, be aware of people trying to help you in case of flat tire. Some of this use this excuse to . If you rent a car make sure you do not leave luggage or jackets or anything “appealing” inside – that will make it a sure target for a break-in. Please remember to make copies of your passport and airline tickets and store them in a safe place. You can give them to us and we will be store them in the safe. There is a photocopier right next to the Annex

-At night, returning from a long distance point to the Hotel, would be safer if you take a taxi. In this last case, always ask the taxi driver to put the meter on (PONGA LA MARIA).

-Please do not walk through dark and empty streets.